We want to ensure a smooth and transparent shipping experience for all our customers. Please review the details below to understand how your order will be processed and delivered.
Order Processing
Orders are processed within 1-2 business days (excluding weekends and public holidays).
Shipping costs will be calculated at checkout based on the selected shipping method.
Domestic Shipping (UK): Standard shipping typically takes 5-8 business days (excluding weekends and holidays).
International Shipping: Standard shipping typically takes 7-10 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with your order details and estimated delivery date.
Shipping Address
Your order will be shipped to the address provided during checkout. Please double-check your shipping details to avoid any delays or delivery issues.
Once your order has been dispatched, no changes can be made to the shipping address.
If the shipping information is incorrect or incomplete, any additional fees will be the responsibility of the customer.
We are not liable for lost or misdelivered packages caused by incorrect or incomplete shipping details.
Undeliverable Packages
If a package is undeliverable due to reasons such as an incomplete address, the customer not being home, or no secure location, we will notify you via email.
The customer must contact the shipping company to arrange for redelivery.
If the customer does not contact the shipping company within the specified timeframe or fails to receive the package, it may be returned to us.
If the package is returned, we will issue a refund for the items (minus shipping fees). If we do not receive the returned package, we may need additional evidence from the shipping carrier to process a refund.
Shipping Carriers
We work with trusted carriers like USPS, DHL, onTrack, UniUni, and others to ensure reliable delivery.
Once your order is shipped, you will receive a tracking number via email to track your package.
Customs, Duties, and Taxes
Your order may be subject to customs fees, duties, or taxes imposed by your country?s customs authorities.
These additional charges are the customer’s responsibility and are not included in the shipping costs at checkout.
We are not responsible for delays caused by customs processing.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or content. These will be clearly noted on the product page.
We do not currently ship to PO boxes, APO/FPO addresses, or freight forwarders.
Shipping Damage or Loss
If your order arrives damaged or is lost in transit, please contact us immediately at support@buycok.com.
Provide your order number and photos of any damage.
If your item is damaged, we will accept the return and either issue a refund or send a replacement based on your preference.
We will work with the shipping carrier to resolve the issue.
Returns and Exchanges
We offer free returns within 30 days of purchase.
Items must be returned in their original condition, unused, and with all packaging intact.
If the item is damaged during shipping, the return will be free of charge.
Cancellations
Once your order has been submitted and processing begins, it cannot be canceled.
If you wish to cancel your order, please contact us within 1 hour of placing the order at support@buycok.com, and we will do our best to accommodate your request.
Delayed Orders
If your order is not shipped within 7 business days or is not delivered within 30 days, we will issue a full refund.
We are not responsible for delays caused by the shipping carriers. Please contact the carrier directly if your order is delayed.
Adverse weather or unforeseen circumstances may also cause delays, in which case, please reach out to the carrier for assistance.
Contact Us
For any questions or concerns regarding our shipping policy, feel free to contact us at support@buycok.com. We?re here to assist you!
